Connection checks and support diagnostics

Test Monologue's connection and send the evidence support needs.

Run the connection check

On Mac, open Settings → Help & support → Check connection. On iPhone or iPad, open Settings → Help Center → Check connection.

The check sends a small test upload to Monologue and reports latency and upload performance. It does not use one of your recordings. Run it on the same network where the problem occurs.

If the check fails or reports an unstable connection:

1. Confirm other websites load on the device.
2. Turn off a VPN, proxy, firewall rule, or network filter temporarily, if your organization permits it, then test again.
3. Try a different network, such as a phone hotspot.
4. Return to the original network and run one short dictation.

A successful check does not rule out a brief interruption. Note whether the problem affects remote dictation, smart formatting, Voice Notes, sign-in, or billing, because those requests can fail independently.

Send useful evidence

When you contact support, include:

• The Monologue account email.
• Device model, operating-system version, and Monologue app version.
• Approximate time and timezone of the problem.
• The affected app, language, mode, microphone, and network type when relevant.
• The connection-check result and whether another network worked.
• Exact steps to reproduce the issue and any error text shown.

For a Mac app problem, open Settings → Help & support → Share logs when support asks for logs. For a dictation-quality problem, submit 👎 on the affected dictation. For a Voice Note problem, use Report inside that note.

Do not send passwords, authentication codes, API keys, full payment-card numbers, or unrelated private documents.