Sign in and account recovery

Use the same Monologue account across devices and recover access safely.

Use Monologue on another device

Sign in with the same account on each device. The safest option is to use the same sign-in button you used originally: email, Google, Apple, or Every.

After signing in, check the email shown under Settings → Account and confirm the expected plan appears under Plan & Billing on Mac or Subscription on iPhone and iPad.

Sign in with Apple and Hide My Email

If you chose Hide My Email, Apple gives Monologue an address ending in @privaterelay.appleid.com. That relay address can be different from your usual email and may create or open a different Monologue account.

If your plan or history looks missing:

1. Do not purchase a second subscription.
2. Check the email shown in Settings → Account.
3. In your Apple ID settings, review the address used for Monologue under Sign in with Apple.
4. Sign out, then use the same Apple account and choice you used originally.

If two Monologue accounts already exist, contact support with both account emails. Do not send an Apple password or verification code.

Every access is missing

Every access is matched to the identity returned by your Every account. If Monologue shows Free or a different paid source:

1. Check the Monologue account email under Settings → Account.
2. Sign out of Monologue.
3. Select Continue with Every and finish sign-in with the Every account that holds the subscription.
4. Reopen Plan & Billing or Subscription and check for Every Bundle.

An Apple relay address, an old email, or a different Every login can point to another Monologue account. If access is still missing, contact support with the Monologue email, Every account email, device, and approximate time of the sign-in attempt.

Change your email

On Mac, open Settings → Account → Change email, enter the new address, then enter the six-digit code sent to that address.

Self-serve email changes are not currently available for an account with active Every Bundle access. If the app blocks the change, or if you only use iPhone or iPad, contact support.

Recover access

• Email sign-in: Request a new sign-in code and check spam or filtered folders. Use only the newest code you requested.
• Google, Apple, or Every: Recover access with that provider first, then return to Monologue and use the same sign-in button.
• No access to the account email or provider: Contact support with the email shown on the account, purchase source, device, and any receipt identifier you can safely share.

Support will never need your password, full payment-card number, or one-time verification code.

Delete your account

On iPhone or iPad, open Settings → Account → Delete Account and follow the confirmation flow. Account deletion is permanent, so export anything you need first. If you use only the Mac app, contact support for help deleting the account.